An account of my favourite customer: In her late forties, her hair is always unbrushed and she wears a variety of plain sweaters, all of which are covered in cat hair. However, her perfectly polished nails, nice purse (with an assortment of shiny credit cards) and Blackberry hint at a comfortable existence. She has a delicate manner, speaks in an extremely soft voice and is always very thankful. Through various meetings I pick up that she is married to an older man, for love not money, and she is the mother of a teenaged son, although she speaks of him in a way that hints distance so I figure he is at boarding school. She clutches her rolls of film in her hands like they are precious stones. Her photographs are ordinary. I have not seen her in about two months.